Cancellation & Refunds
We want you to be completely satisfied with your rental experience.
Full Refund
- Cancellations made 24+ hours before pickup
- Vehicle unavailability due to our error
- Service issues caused by DriveNow
Partial Refund
- Cancellations made 12-24 hours before pickup (50% refund)
- Early returns (prorated refund for unused days)
No Refund
- Cancellations made less than 12 hours before pickup
- No-shows
- Violations of rental agreement
Refund Processing
Refunds are processed within 5-7 business days to the original payment method.